Your order will be processed directly within 24-48 hours of placement, directly from our warehouse in the Netherlands.

Orders placed on weekdays before 11:00 PM (CEST) will be shipped the same day. Orders placed after this time will be shipped the next day. Weekend orders are scheduled for shipment on Monday.

The estimated delivery time, as stated at checkout and on our shipping page, starts from the day your order has been shipped.

Because we work quickly, it is not possible to change or cancel your order after it has been placed. Do you still need help receiving your order? We are happy to help you. For questions, please contact our Customer Support via: info@miavea.com

Do you want to return your purchase? We are happy to help you. You have up to 14 days from the delivery date to return your order. Please note: we do not reimburse customs costs (import duties or taxes). All costs and duties associated with returning your order are for your own account. Please keep the proof of shipment or track & trace until your return has arrived at our warehouse. This is important so that we can help you if anything happens to the return shipment.

Returning is quick and easy. To request a return, follow the steps in our Returns Portal.

All returned items must be unworn, unwashed, and in their original condition, with tags still attached. Items must be returned in their original packaging. We do not accept returns for the following products:

Underwear (including socks)
Perfumes where the original plastic seal is not intact
Certain sale items are marked as Final Sale and are not eligible for refund or exchange
Items that fall outside the 14-day return period
Items returned worn or damaged that have not been reported to our Customer Care in advance will be refused; the return will be invalidated and the products will be destroyed

Bundles/Multipacks: Bundle products must be returned as a complete set, including all individual items, tags, and the original packaging belonging to the bundle. If individual items are missing or damaged, the return may be refused.

At this moment, we do not offer exchanges for orders from any country.

We only offer a refund via the same payment method used. You can then place a new order.

We aim to process and ship orders within 24–48 hours of placement.

Once your order has shipped, you will receive an email with tracking information. The shipping confirmation email will provide detailed tracking information to monitor the progress of your order. Use the tracking details to track your package via our delivery partner's website.

We advise you to use the 'Size Finder' on the product page to view the size chart.

We aim to process and ship orders within 24–48 hours of placement.

Once your order has been shipped, you will receive an email with tracking information. The shipping email will contain detailed tracking information to follow the progress of your order. Use the tracking information to track your package via our delivery partner's website.

We ship worldwide. For detailed shipping rates and delivery times per country, please visit our shipping page.

Orders are processed within 24–48 hours from our warehouse in the Netherlands.

Orders placed before 23:00 (CEST) will be shipped the same day. Orders placed after this time will be shipped the next business day.

Estimated delivery times are displayed at checkout and on our shipping page. The delivery time starts once your order has been shipped.

Shipping costs depend on your location and the value of your order.

Netherlands
Free shipping on orders over €100.
€5.99 for orders under €100.

European Union
Shipping rates start from €6.99. The final cost will be calculated at checkout.

International
Shipping rates start from €9.99. The final cost will be calculated at checkout.

For detailed rates per country, please visit our shipping page.

Import duties, taxes, and customs fees are not included in the product price or shipping costs. These charges are determined by the local customs authority and are the responsibility of the recipient.

Orders are prepared for shipment immediately after placement and cannot be modified once processing has begun. We recommend carefully checking your details before confirming your purchase.

Returns are accepted within 14 days of delivery, in accordance with our return policy.

For further assistance, please contact Customer Care.

If your tracking status indicates "delivered" but you have not received your package, we recommend the following steps:

Check the delivery address of your order.
Enquire with neighbours, reception, or other secure delivery locations.
Check any delivery notes from the carrier.

Still can't find your package? Please contact our Customer Care team with your order and tracking details. We will review the situation with the carrier and guide you through the next steps.

If you notice an error shortly after placing your order, please contact our Customer Care team immediately. We will check if the address can still be changed before shipping.

If your order has already been shipped, it may no longer be possible to make address changes. In some cases, the carrier offers a forwarding service, depending on their policy and any additional costs.

We recommend carefully checking your shipping details before completing your purchase.

All prices include VAT. No additional costs will be charged at checkout.

Do you have any further questions? Please contact our Customer Care team.

The order confirmation will be sent by email immediately after your purchase.

Haven't received it? Please check your spam or junk mail folder. If it's not there either, please contact our Customer Care team. We will then verify your order and resend the confirmation if necessary.

You can return your order within 14 days of delivery.

Items must be returned unworn, unwashed, and in their original condition, with all tags attached and in their original packaging.

The following items are not eligible for return:

Underwear, including socks
Perfumes without the original sealed packaging
Final Sale items
Items returned after the 14-day return period

Through the return portal, you can choose a shipping partner of your preference; the shipping costs for returns are at the customer's expense. We recommend using a shipping method with tracking and keeping proof of shipment until your return has been processed.

Bundles & Promotional Offers
Bundle or multipack items can be returned provided the complete set is sent back, including all individual items and the original packaging. Individual items from a bundle cannot be refunded separately.

To initiate a return, register your request via our Returns Portal.

Follow the steps in the portal to complete your return. If you need more information about eligibility or conditions, please visit our Returns Page.

Return shipping costs are borne by the customer and may vary depending on your location. The exact amount will be displayed in the Return Portal when you register your return.

We do not offer direct exchanges.

If you would like a different size or another item, please return your order for a refund and then place a new order.

Once your return has arrived at our warehouse, it will be checked and processed within 10 business days. After approval, the refund will be issued to your original payment method.

Depending on your bank or payment provider, it may take up to 3 additional business days for the amount to appear on your account.

You will receive an email confirmation once your refund has been processed.

Your order number can be found in the confirmation email you received after your purchase.

Can't find the email? Please contact our Customer Care team for assistance.

Orders can be returned within 14 days of delivery. Returns must be shipped to us within these 14 days. Returns received after this period will not be eligible for a refund.

If your situation requires further review, please contact our Customer Care team.

We advise you to use the ‘Size Finder’ on the product page to view the size chart.

Is your desired size not in stock? Select your size and click the "Size not in stock?" button, then leave your email to receive a notification as soon as it's available again.

Care instructions vary depending on the fabric and construction. Always follow the instructions on the label to maintain the structure, shape, and lifespan of your garment.

For fabric-specific information, please consult the product page or contact our Customer Care team.

We stand behind the quality of our products. In the unlikely event of a manufacturing defect, please contact our Customer Care team with your order details and photos of the issue. We will assess the situation and explore a suitable solution.

If your item arrives damaged or has a manufacturing defect, please contact our Customer Care team within 48 hours of delivery. Include your order number and clear photos of the issue so we can assess it and advise you on the next steps.

Our Customer Care team is available 7 days a week via email and live chat.

Email: info@miavea.com
Live Chat: available via the chat icon at the bottom right of the website.

We aim to respond to all inquiries within 48 hours.